Job Announcement

Title: ECS Support Services Manager
Department: Employee and Community Services
Reports To: Director, Training & Employee Support
Hours: Full-time day-shift, M-F

Job Summary:

The primary purpose of this position is to oversee and coordinate support services for Lighthouse employees who are blind, make appropriate referrals to community agencies.

Responsibilities:

• Oversee, plan and ensure timely delivery of assigned support service areas provided by the department to Lighthouse and INL employees who are blind or low vision, including referral to housing resources
• Coordinate and manage information and referral systems; refer employees to appropriate resources both internally and in the community
• Develop and maintain contacts with service providers in the Seattle area; serve as liaison
• Coordinate with Employee and Community Services staff, and Human Resources staff to conduct effective outreach to Lighthouse employees and prospective employees for appropriate services coordination.
• Maintain files, provide documentation, data collection, reports, and summaries as needed
• Maintain excellent communication with Production, HR, and others who provide aspects of support and training, such as Orientation & Mobility instructors and Computer Training Program staff
• Develop annual budgets and work plans

Knowledge, Skills, and Abilities Required:

• Program management experience preferred
• Demonstrated ability to support others in learning to advocate for themselves; support others to succeed
• Knowledge of housing programs and systems
• Ability to partner with community organizations effectively
• Ability to problem solve effectively
• Creativity & flexibility; ability to change approach as needed
• Ability to take initiative, function autonomously, and be dependable.
• Ability to travel between Spokane and Seattle several times per year
• Professional demeanor
• Ability to communicate effectively and enthusiastically about the programs and services we offer
• Willingness to learn about blindness resources nationally
• Demonstrated excellent organizational skills
• Excellent knowledge of resources in the local community
• Demonstrated excellent written and interpersonal communication skills
• Comprehensive knowledge of PC applications, including MS Word, Excel, Outlook, Access, and Internet Explorer.

Requirements:

• BA or BS in Rehab, Social Services or related field required
• 3 years in disability related field, with emphasis on advocacy
• Mature judgment and sensitivity in interpersonal relations and among diverse groups
• Background in the areas of housing, transportation, and employment a strong plus
• Bilingual a plus

Equal Opportunity Employer - M/F

Please send resume to: